Return & Refund Policy

Last Updated: 07/23/2026

At Premier Patio Place, we want every customer to shop with confidence. Because many products are fulfilled directly by manufacturers and authorized distributors, certain products are subject to manufacturer-specific return requirements. This policy explains our standard return process and when manufacturer-specific policies apply.

Standard Return Window

• Standard return requests must generally be submitted within fourteen (14) calendar days of delivery unless otherwise stated on the product page.
• Products must be unused, uninstalled, undamaged, and in new, resalable condition.
• Original packaging, manuals, accessories, and proof of purchase are required.

Manufacturer-Specific Policies

Where a manufacturer's published return policy differs from our standard policy, the manufacturer-specific policy displayed on the product page governs.

Return Process

1. Contact Premier Patio Place within the applicable return window.
2. Provide your order number and reason for the return.
3. Submit photographs if requested.
4. Wait for an approved Return Merchandise Authorization (RMA).
5. Ship the approved return within three (3) business days using the provided instructions.

Freight Deliveries

Inspect freight shipments before signing the delivery receipt. Note visible damage or shortages on the Bill of Lading, photograph the shipment, and notify Premier Patio Place within forty-eight (48) hours. Unless instructed otherwise, damaged freight shipments should generally be accepted and documented rather than refused.

Return Shipping & Restocking

Customers are responsible for return shipping costs unless the return results from our error, verified shipping damage, or an approved warranty claim.

Approved returns may be subject to manufacturer or distributor restocking fees of up to 20%.

Non-Returnable Products

• Custom or personalized products
• Made-to-order or special-order products
• Unstocked Products
• Installed, assembled, altered, or used products
• Products missing original packaging or accessories
• Gift cards
• Digital products
• Products identified as non-returnable on the product page

Refunds

Refunds are processed after merchandise has been received, inspected, and accepted by Premier Patio Place and, where applicable, the manufacturer or distributor. Approved refunds are issued to the original payment method.

Contact Us

Premier Patio Place
116 Agnes Rd STE 200
Knoxville, TN 37919
support@premierpatioplace.com
(423) 651-9459