Shipping & Delivery Policy

Last Updated: 07/23/2026

Our Shipping Commitment

At Premier Patio Place, we're committed to providing a smooth, transparent shipping experience from checkout through final delivery. Many products ship directly from manufacturers and authorized distributors to improve availability and reduce unnecessary handling.

Shipping Destinations

We currently ship within the contiguous United States. Please contact us before ordering if delivery is required outside our standard service area.

Shipping Costs

Many products qualify for free standard shipping. When shipping charges apply, they are based on product size, destination, carrier requirements, manufacturer policies, and any requested premium delivery services.

Before You Order

If your project has a required completion date, contact us before ordering so we can review manufacturer lead times. We also recommend waiting until all products have been delivered and inspected before scheduling contractors or installation.

Order Processing

Orders are reviewed for accuracy before being submitted to the appropriate manufacturer or distributor. Processing typically requires one to two business days.

Manufacturer Lead Times

Lead times shown on product pages are estimates and may change due to production schedules, material availability, or seasonal demand.

Delivery Estimates

Parcel shipments generally arrive in 3–7 business days after shipment. Freight shipments generally arrive in 5–15 business days after shipment. Custom products vary by manufacturer.

Multiple Shipments

Products from different manufacturers may ship separately and arrive on different dates.

Freight Deliveries

Large products may ship via LTL freight. Be available for your delivery appointment, inspect the shipment before signing, note visible damage on the delivery receipt, photograph any damage, retain packaging, and notify Premier Patio Place within 48 hours. Unless instructed otherwise, damaged freight should generally be accepted and documented rather than refused.

Shipping Issues

If your shipment arrives damaged, incomplete, or cannot be located, contact us promptly with your order number and photographs. Our Customer Support team works directly with manufacturers, distributors, and carriers to help resolve shipping issues.

Order Changes & Cancellations

Please contact us immediately if changes are needed. Orders already in production or shipped may be subject to manufacturer policies and our Return & Refund Policy.

Contact Us

Premier Patio Place
116 Agnes Rd STE 200
Knoxville, TN 37919
support@premierpatioplace.com
(423) 651-9459

Changes to This Policy

Premier Patio Place reserves the right to update this policy at any time.